We have successfully resolved some of the reported issues below. We will continue to work to improve overall stability of our brokerage services and address the remaining issues as fast as possible.
Wallet Balance display issues: We have successfully completed work to resolve this issue. Customers non-custodial wallet balances should now appear correctly and transaction history will be viewable once again.
Sell Crypto orders: Non-custodial sell orders should now be operating as normal. Customers can once again sell crypto and balances should update as expected.
Swap Crypto orders: We have resolved the issue causing delays on swap orders, and customers should once again be able to swap crypto and see balances update in real time.
Buy Crypto orders (Card payments): Some card payments may take longer than normal to process. Stability has been improving throughout the day. We will continue to monitor this situation overnight and provide a further update tomorrow morning.
Interest Deposits & Withdrawals: Interest deposits and withdrawals continue to see delays. If you have made a deposit or withdrawal and your transaction has the required amount of network confirmations on-chain then you can rest assured that your transaction was successful. Balances however might take some time to update and reflect this change. We are working hard to resolve this and we will provide a further update when one becomes available.
Send & Receive crypto: Due to high network congestion customers may notice confirmations are taking longer than normal to be achieved. This is not an incident related problem and is simply due to lots of transactions taking place globally at the moment. You can read more about this here: https://support.blockchain.com/hc/en-us/articles/217116406-Why-hasn-t-my-transaction-confirmed-yet
We are sorry for any inconvenience this may be causing you, and we will provide further updates as soon as they become available.