BCH sends temporarily disabled

Incident Report for Blockchain

Resolved

This incident has been resolved.

Posted Jun 11, 2021 - 20:51 UTC

Update

We are continuing to work on a fix for this issue.

Posted Jun 11, 2021 - 20:49 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 11, 2021 - 09:45 UTC

Investigating

We have temporarily disabled the ability to withdraw Bitcoin Cash (BCH) while we investigate an issue where BCH that was recently withdrawn is not showing as received in the Private Key Wallet.

This means that withdrawals from the Trading Account, Swaps into BCH, withdrawals from the Interest Account and sends from the Private Key Wallet have been temporarily disabled.

We are investigating and will provide updates as we re-enable services.

Please note, these temporary issues do not affect the security of users' funds nor put users' funds at risk.

Posted Jun 10, 2021 - 20:35 UTC

This incident affected: Wallet.